Refund policy

Flash Printing Return and Refund Policy

  1. Our Return Policy At Flash Printing, we want you to be completely satisfied with your purchase. We offer a 20-day return policy starting from the date you receive your order.

    To be eligible for a return or exchange, your item must be in the same condition that you received it: unused, unwashed, with all original tags, and in its original packaging. You'll also need the receipt or proof of purchase.

  2. How to Initiate a Return or Exchange To start a return or exchange, please contact us first at Sales@flashprintx.com. Please do not send your item(s) back without first requesting return authorization.

    If your return is accepted, we'll provide you with a return shipping label and instructions on how and where to send your package. Items sent back to us without prior return authorization will not be accepted.

  3. Defective, Damaged, or Incorrect Items Please inspect your order immediately upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at Sales@flashprintx.com so we can evaluate the issue and make it right. In these cases, Flash Printing will cover the costs of return shipping and resending the correct item.

  4. Exceptions / Non-Returnable Items Certain types of items cannot be returned, such as:

    • Customized products or custom-made items (due to their unique nature, unless they are defective or incorrect due to our error).
    • Gift cards.
    • Sale or clearance items (unless they are defective).

    Please get in touch if you have questions or concerns about your specific item.

  5. Exchanges We accept exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

  6. Refunds We will notify you once we’ve received and inspected your return and let you know if the refund has been approved. If approved, the refund will be automatically processed to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your refund and you haven't received it, please contact us at Sales@flashprintx.com.

  7. Return Shipping Costs Return shipping costs are the responsibility of the customer, unless the return is due to a defective, damaged, or incorrect item caused by a Flash Printing error.