Refund policy
# Flash Printing Return and Refund Policy
At Flash Printing, we take great pride in the quality of our work and want you to be satisfied with your order.
### Return Window
We offer a **20-day return policy** for eligible, non-custom items starting from the date you receive your package.
### Eligibility Criteria
To be eligible for a return or exchange:
- The item must be in the same condition that you received it: unused, unwashed, unaltered, and in its original packaging with all tags attached.
- You must provide the order number, receipt, or valid proof of purchase.
- All returns require prior authorization. Items returned without an approved Return Merchandise Authorization (RMA) will not be processed.
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### Custom Products & Artwork Policy (Important)
Due to the made-to-order nature of print and signage services:
- **Personalized & Custom Items:** Custom-printed products (e.g., banners, apparel, signage, stickers, marketing materials) **cannot be returned, refunded, or exchanged** once production has begun, unless there is a clear manufacturing defect or shipping damage.
- **Customer-Supplied Files & Proof Approvals:** Flash Printing is not responsible for errors present in customer-approved digital proofs or customer-uploaded files (including typographical errors, misspellings, low resolution, or incorrect color profiles/bleed settings).
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### Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item is defective, damaged in transit, or incorrect due to our error:
1. Contact us within **72 hours of delivery** at **Sales@flashprintx.com**.
2. Include your order number and clear photos/videos showing the issue and the packaging.
3. Once verified, Flash Printing will promptly reprint and reship the item at no extra cost to you, or issue a full refund including shipping charges.
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### Non-Returnable Items
In addition to custom products, the following cannot be returned:
- Gift cards.
- Clearance or "final sale" items (unless defective).
- Items damaged due to improper installation, misuse, or normal wear and tear.
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### Return Process & Shipping Costs
1. **Initiate Request:** Email us at **Sales@flashprintx.com** with your order details and reason for return.
2. **Shipping Instructions:** If approved for return:
- For store errors/defects: We will provide a prepaid return shipping label.
- For eligible non-custom returns (buyer's remorse/standard items): The customer is responsible for return shipping costs.
3. Ship the item back using a trackable shipping method.
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### Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original payment method within **10 business days**.
- Please note that processing times may vary depending on your bank or credit card provider.
- If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at **Sales@flashprintx.com**.