Shipping policy
# Shipping and Delivery Policy
### Order Processing and Production Times
All orders are processed and produced within **1 to 3 business days** (Monday through Friday, excluding major holidays). Because our products involve custom printing and signage, production begins once payment and digital proofs (when applicable) are confirmed.
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### Domestic Shipping Rates & Estimates
We ship to addresses within the contiguous United States via trusted commercial carriers (UPS, FedEx, USPS). Please note that we do not ship to P.O. boxes.
* **Standard Shipping (UPS Ground):** $15.00 flat rate (estimated delivery in 3–5 business days after fulfillment).
* **Free Shipping:** Available on all domestic orders of **$200.00 USD or more**.
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### In-Store Local Pickup (Free)
Customers in the Dallas-Fort Worth area are welcome to pick up their orders free of charge at our facility:
* **Pickup Location:** 1440 Westpark Way, Suite A, Euless, TX 76040
* **Pickup Hours:** Monday to Friday, 9:00 AM – 6:00 PM
* **Ready Notification:** Please wait for your official "Ready for Pickup" email notification before arriving. Bring your order confirmation number or a valid photo ID.
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### Order Tracking
Once your package ships, you will automatically receive an email confirmation containing your carrier tracking number. Please allow up to 24 hours for tracking activity to update in the carrier’s system.
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### Damaged or Lost Packages
We take great care in packaging your printed items. However, if your package arrives damaged or appears lost in transit:
1. Contact us within **48 hours of delivery** at **Sales@flashprintx.com** or call us at **(747) 237-1491**.
2. Please include your order number, tracking number, and clear photos showing the damaged product and outer packaging.
3. We will work directly with you to file a carrier claim and arrange a prompt reprint or resolution.